Reservations
Cancellation & rescheduling policy.
Payment requirements
Small studio reservations require 100% payment at the time of booking. This applies to the Photography + Content Studio, Podcast Studio — Self-Managed, Turnkey Podcast Experience, Meeting Room, and First Encounter — 2 Hours for $99.
Black Box space-only packages (Half-Day and Full-Day) and approved gatherings require a 50% payment to secure the reservation. The remaining 50% is due 30 calendar days before the reservation. Reservations made within 30 calendar days require payment in full at confirmation. The initial 50% payment is subject to the applicable cancellation policy.
All reservations must meet the applicable payment, agreement, and approval requirements before they are confirmed. Studio access instructions will be provided only after all required pre-arrival conditions have been satisfied.
For bookings with installment payments, the balance must be paid in full before the scheduled reservation begins. Failure to complete required payments may result in cancellation of the reservation under the applicable terms. A submitted inquiry does not reserve a date.
A 3.3% + $0.30 processing fee applies to credit and debit card transactions. Processing fees are non-refundable to the extent permitted by applicable law and payment-provider rules.
Small studio cancellation & rescheduling
Applies to: Photography + Content Studio, Podcast Studio — Self-Managed, Turnkey Podcast Experience, Meeting Room, and the First Encounter $99 offer.
- 48 hours or more before the reservation
- Eligible rental charges are fully refundable.
- 24 to less than 48 hours before
- No cash refund. You may request one reschedule or receive studio credit for eligible rental charges, subject to availability.
- Less than 24 hours before
- Non-refundable. No studio credit.
- No-shows
- Non-refundable. No studio credit.
- Rescheduling requests must be submitted before the scheduled reservation begins.
- Studio credit is non-transferable and must be used within 90 days of the original reservation date.
- Any new booking is subject to applicable availability, rates, and restrictions. Promotional eligibility does not automatically carry over to a date outside the promotional period.
Black Box & approved gathering cancellation
Applies to: All Black Box space-only packages and approved gatherings.
- 30 or more calendar days before
- 100% refund of eligible rental and service charges.
- 15 – 29 calendar days before
- 50% refund of eligible rental and service charges.
- 7 – 14 calendar days before
- No cash refund. A studio credit equal to 50% of eligible rental charges may be issued toward a future qualifying reservation.
- Less than 7 calendar days before
- Non-refundable. No studio credit.
- Same-day cancellations / no-shows
- Non-refundable. No studio credit.
- One reschedule may be permitted with at least 14 calendar days' notice, subject to availability and approval.
- The rescheduled reservation must take place within 90 days of the original reservation date.
- Additional rescheduling requests are treated as cancellations under the applicable policy.
Card processing fees
A 3.3% + $0.30 processing fee applies to credit and debit card transactions. Processing fees are non-refundable to the extent permitted by applicable law and payment-provider rules.
Cancellation by Encounter Studios
If Encounter Studios cancels a reservation for reasons not caused by the customer or associated guests/vendors, the customer may choose either a full refund of eligible charges, or transfer of the eligible amount to another available reservation date.
Weather and emergencies
Severe weather, utility interruptions, government restrictions, emergencies, and other circumstances outside Encounter Studios' reasonable control may be handled individually, consistent with applicable law and the rental agreement.